Shipping and Returns Policy

Last update: May 2026

1. Shipping

Quick Wines ships to Mainland Portugal, Islands (Azores and Madeira), Europe and Rest of the World. All orders are carefully packed to ensure that the products arrive in perfect condition.

2. Shipping Costs and Times

For shipments to the Rest of the World, please contact us for a personalised quote.

3. Carriers

Orders are shipped through the following carriers, depending on destination and type of order: CTT, DHL, TNT, FedEx and BOU Express.

After dispatch, the customer will receive the tracking number of the order by email.

4. Receipt of the Order

Upon receipt, the customer must:

1.Check the exterior condition of the packaging before signing the delivery note.
2.Confirm that the products received correspond to the order placed.
3.In case of damage or discrepancies, report within 48 hours to info@quickwines.com, accompanied by photographs.

5. Customs Charges (shipments outside the European Union)

Key points on customs charges:

•Application of VAT and Duties: All products shipped outside the European Union are subject to VAT and possible customs charges, regardless of their value in the recipient's destination country.
•What the customer pays: VAT (on the value of the goods + shipping), customs duties, and customs clearance service fees.
•Refusal of payment: If the recipient refuses to pay the charges, the order may be destroyed or returned to the sender, in which case the return shipping costs will also be charged to the Customer/Buyer.
•Responsibility: The importer (the buyer) is the party causing the entry of the goods into the country, being legally responsible for declaring the goods and paying the taxes required by the Tax Authority of the destination country.

6. Right of Withdrawal

Under Article 10 of Portuguese Decree-Law No. 24/2014, of 14 February, the consumer has the right to freely withdraw from the contract within 14 (fourteen) days from the date of receipt of the product, without the need to indicate any reason and without any penalty.

This right applies to all items, including those purchased on promotion.

Conditions for return:

•The product must be unopened, in its original condition, with the label and capsule/seal intact
•The product must be in its original packaging
•Proof of purchase (invoice or order confirmation) is required

Products excluded from return:

•Products which have been opened or whose seal/capsule has been removed or damaged
•Products which are not in their original condition for reasons attributable to the customer

7. Return Process

1.Contact us by email (info@quickwines.com) or WhatsApp (+351 93 763 1958) indicating the order number and the reason for return. The consumer may use the model withdrawal form provided in Annex B of Decree-Law No. 24/2014, although its use is not mandatory.
2.You will receive instructions on how to send the product(s) within a maximum of 14 days from the communication.
3.The direct costs of return are the responsibility of the customer, except in case of defective product or error in the order.
4.The refund will be processed within a maximum of 14 days after receipt and verification of the product(s), through the same payment method used in the purchase, and Quick Wines may delay this refund until receipt of the returned goods or proof of their dispatch.

8. Defective Products

The goods sold benefit from the legal warranty of conformity provided for in Portuguese Decree-Law No. 84/2021, of 18 October, for a period of 3 years from delivery.

If you receive a defective or damaged product, please contact us immediately at info@quickwines.com. In these situations, Quick Wines will bear the return costs and will proceed with the replacement of the product or a full refund.

Return shipping address

After confirmation of return, the item should be sent to:

WINE-TIME EUROPE, Lda. — Quick Wines
Rua das Fisgas 442 - Parque Cascais Stock - Armazém 6
2645-117 Alcabideche, Portugal

We recommend using a trackable shipping method. Quick Wines is not responsible for losses during return shipping.

9. Alternative Dispute Resolution (ADR)

Under Portuguese Law No. 144/2015, of 8 September, in case of a consumer dispute, the consumer customer may resort to the Consumer Alternative Dispute Resolution Entity:

CNIACC — National Centre for Consumer Conflict Information and Arbitration
Faculty of Law of NOVA University Lisbon
Campus de Campolide, 1099-032 Lisbon, Portugal
Email: cniacc@fd.unl.pt — Website: cniacc.pt

More information at Portuguese Consumer Portal: consumidor.gov.pt

The consumer customer residing in another EU Member State may submit the dispute through the European Online Dispute Resolution (ODR) Platform: ec.europa.eu/consumers/odr

10. Electronic Complaints Book

In accordance with the Portuguese legislation in force, the Complaints Book is available electronically at: livroreclamacoes.pt/

11. Contacts

For any question related to shipping and returns:

Email: info@quickwines.com

Phone (mobile): +351 93 763 1958
Phone (landline): +351 21 362 4606
WhatsApp: +351 93 763 1958

Address: Rua das Fisgas 442, Parque Cascais Stock, Armazém 6, 2645-117 Alcabideche, Portugal